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LOCATION

5683, 5691, 5697 Cheviot Rd Cincinnati, Ohio 45247

CONNECT WITH US

513-505-8703

cheviot@sdpmi.com

Emergency Maintenance Protocol

The Echelon Apartments designates the following scenarios as urgent maintenance emergencies:

Any immediate threat to life or safety: gas leaks, fires, flooding, severe weather, or police-related incidents (such as broken windows, locks, or doors). Dial 911 immediately, then notify our Maintenance team.

Complete loss of heating (when outdoor temperatures are below 60 degrees) or cooling (when outdoor temperatures exceed 80 degrees). Special medical accommodations require current resident documentation on file.

Full power failure or dangerous electrical issues, including sparking outlets and malfunctioning appliances.

An overflowing toilet causing damage.

A severely clogged toilet, provided it is the only bathroom in the residence and manual plunging has been attempted.

Total lack of electricity (verify your circuit breakers and contact your utility provider before requesting maintenance service).

Complete loss of running water.

Major plumbing emergencies: active leaks, ruptured pipes, or significant water intrusion.

Active sewer or drain backups.

Suspected gas leaks (contact the gas utility company prior to notifying management).

Visible structural damage threatening the integrity of the building.

Ruptured water mains or burst interior piping.

Please note: After-hours lockouts are not classified as maintenance emergencies. In such cases, please contact a professional locksmith at your own expense and notify the leasing office within 24 hours to provide a key copy.

For all non-urgent requests, please submit a formal work order through your Resident Portal account.

Effective Date: 8/1/2026

Thank you for using our text number services. We value your privacy, and this policy outlines how we handle your data.

1. Information We Collect

Mobile Phone Number: While on our website, through online applications, maintenance requests, showing requests, Tenant Web Access registration, site reservations, or general informational request forms we may collect your phone number to send and receive text messages.

User-Provided Information: Any additional information you provide helps us improve our services and provides better support.

2. How We Use Your Information

We use your data to:

• Deliver text messages and updates related to our services.

• Improve our services and user experience.

• Respond to your inquiries and provide customer support.

• Occasionally send promotional offers, alerts, communication about community news, urgent notifications, events, and other content.

3. Message Content

Messages may include promotional offers, alerts, communication about community news, urgent notifications, events, and other content. Standard messaging rates may apply. Message frequency will vary.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access and disclosure. However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

We do not sell or share your information.

5. Opt-Out

You can opt out of our messages at any time by replying "STOP" to a message. Reply “HELP” for more information.

6. Contact Us

For questions or concerns about your data, please contact us at sundancemanagement@sdpmi.com

7. CTIA Compliance

Our services comply with CTIA guidelines. To report concerns or violations, contact us using the provided information.

8. Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting the updated version on our website or through other means. Your continued use of the Service after such changes constitutes your acceptance of the revised Privacy Policy.

SMS Privacy Policy

Sundance Property Management is committed to protecting your privacy. This Privacy Policy outlines the types of personal information we receive and collect when you use our SMS services, as well as some of the steps we take to safeguard your information. We hope this will help you make an informed decision about sharing personal information with us.

Information We Collect

When you use our SMS services, we may collect and store the following types of information:

Personal Information: We may collect personal information such as your name, phone number, and other contact details necessary for providing SMS services.

Message Content: We may collect and store the content of the messages you send and receive through our SMS platform.

Usage Information: We may collect information about your usage of our SMS services, such as the time and date of messages sent and received.

How We Use Your Information

We may use the information we collect to:

Provide and improve our SMS services.
Respond to your inquiries and requests.
Communicate with you about our services

Data Security

We take appropriate measures to protect the security of your personal information. We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Third-Party Services

We do not sell or share information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions or concerns about our SMS Privacy Policy, please contact us at info@sdpmi.com

By providing your phone number, you agree to receive text messages from Sundance Property Management, LLC for the purpose of communicating community news, urgent notifications, and events. Reply “STOP” to opt-out anytime or reply “HELP” for more information. Message and data rates may apply. Message frequency will vary. For more information, please read our Privacy Policy.

Consent

By using our SMS services, you consent to the terms of this Privacy Policy.

Effective Date

This Privacy Policy is effective as of 2/23/2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

Terms of Service Statement for Text Numbers for Sundance Property Management, LLC.

Effective Date: 1/1/2026

Please read these terms carefully before using our service. By using the service, you agree to comply with these terms.

1. Service Description

Our service allows you to receive and send text messages to and from a designated text number. These messages may include promotional offers, alerts, communication about community news, urgent notifications, events, and other content.

2. Consent to Receive Messages

By using our service, you consent to receive text messages from us. Message and data rates may apply. Message frequency will vary.

3. Opt-Out

You can opt out anytime by replying "STOP" to a message or reply “HELP” for more information.

4. Privacy

We respect your privacy and use your information only to provide the service. For details, see our Privacy Policy.

5. Message Content

Messages may include promotional offers, alerts, communication about community news, urgent notifications, events, and other content.

6. Support

Contact us at sundancemanagement@sdpmi.com for assistance.

7. CTIA Compliance

Our service complies with CTIA guidelines. Report concerns to us.

8. Changes to Terms

We may update these Terms from time to time to reflect changes in our Service or applicable laws. We will notify you of any material changes to these Terms, and your

continued use of the Service after such changes constitutes your acceptance of the revised Terms.

9. Termination

We can terminate your access for violating these terms.

10. Governing Law

These terms are governed by Ohio/United States laws.

11. Contact

For questions, contact us at sundancemanagement@sdpmi.com

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